Shipping & Delivery

We deliver to addresses across all seven Emirates. You may also choose to collect your order from our boutique at no charge.

We do not currently ship outside the United Arab Emirates.

• In-stock pieces are dispatched within 1–2 business days of payment clearing.
• Delivery then takes 2–4 business days, depending on the emirate.
• Made-to-order, engraved and resized pieces take 10–15 business days to prepare before dispatch.
• Orders placed on a Friday, a weekend or a public holiday are processed on the next business day.

Delivery within the UAE is a flat AED 25 per order. Boutique collection is free.

The charge that applies to your order is shown in the order summary before you pay. The price you confirm at checkout is the total amount payable — there are no charges added afterwards.

Every shipment is fully insured in transit, at our cost, for its full invoice value. Pieces travel in unbranded, tamper-evident packaging.

Title and risk pass to you on delivery, or on collection at the boutique.

• Deliveries are handed only to the person named on the order, against signature and a matching Emirates ID or passport.
• We cannot leave a piece with a neighbour, a concierge, a reception desk or unattended at a door.
• If someone else is to receive the order on your behalf, tell us in advance and we will record their name.

You receive a tracking reference by email when your order is dispatched, and the status is visible in your account under Orders.

Our courier makes two delivery attempts and will contact you to arrange a time. After a second failed attempt the piece is returned to our boutique and held for you.

We will contact you to arrange re-delivery, which may carry a further delivery charge, or collection at the boutique.

Collection orders are held for 7 days from the date we notify you that the piece is ready. Please bring your order confirmation and your Emirates ID or passport.

Please check your delivery address carefully before confirming the order; we cannot redirect a shipment once it has been dispatched, and a re-delivery to a corrected address may carry a further charge.

We are not responsible for delays caused by events outside our control, such as weather, customs or courier disruption, but we will keep you informed and you may cancel an undelivered order for a full refund.

If your package arrives with damaged or tampered packaging, do not accept it — ask the courier to return it and tell us the same day. If a piece is damaged in transit or does not arrive, we replace it or refund you in full.

For anything about a delivery, reach our team: Contact us · +971 52 603 1414